Customer Profile
Company Name: Scott Properties
Headquarters: Los Angeles, California

Scott Properties is a property management firm based in Los Angeles, California that manages medium to large sized residential properties.

The Challenge:
Prior to employing Landlordcollections.com, the staff at Scott Properties utilized other collection agencies and attorneys. After examining their recovery strategies, Charles Laing, Director of Residential Management concluded that a significant portion of accounts that were forwarded to third parties remained with balances owing.

"We were recovering only 8-10% of what was being forwarded" explained Mr. Laing.

In an effort to decrease the flow of accounts with delinquencies and to increase the recovery of those that were being forwarded, Mr. Laing employed landlordcollections.com to develop a solution for Scott Properties.

The Solution:
In order to successfully diagnose and treat the concerns expressed by Scott Properties, Landlordcollections.com staff devised a plan to review the company’s methods of:

• Pre-Screening
  Emphasis on tenant scoring
• In-house collection effort
  Review of in-house steps taken to recover balances
• Property Manager Training
• U.D. Filing process
• Remittance of accounts

The initial steps where to notify all agencies and attorneys to discontinue collection efforts on Scott Properties accounts and to forward them to Landlordcollections.com. Immediately after acceptance of the claims, our representatives began to score and note accounts based on skip tracing information that confirmed collectibility. Accounts where then separated and assigned to specialized adjusters who then began comprehensive and assertive collection procedures. 

In order to minimize the initial amount of files that go delinquent per year, our team collaborated with the staff at Scott Properties to pinpoint any possible red flags during screening. Sample rental applications where provided to asses which would be most compatible with Scott Properties to minimize any discrepancies. Conferences and training sessions with Property Managers assured proper screening practices that resulted in more qualified tenants and timelier forwarding of accounts for collection.

Lastly, direct communication was established between preferred Scott Properties eviction attorneys to guarantee efficient transmittal of judgments.

Recovery of previously worked accounts:
A majority of accounts that where forwarded initially were accounts previously worked by other agencies. With comprehensive skip tracing and customized adjuster review we were able to increase the collection percentage from 8-9% to 32%.

Conclusion:
Due to increased collection results and proper training, the Scott Properties staff have witnessed increased returns and have experienced fewer write-offs to bad debt.

"Because we now have less debt issues, we now have aspiring plans to expand and grow our business" stated Mr. Laing. 
   

Customer Profile
Company Name: Property Management Associates
Headquarters: Los Angeles, California 

Property Management Associates (PMA) provide full service commercial and residential property management in the Los Angeles and surrounding areas. PMA’s extensive client list features companies like McDonnell Douglass Corp, Fannie Mae, U-Haul International, and Sizzler Restaurants, just to name a few.

The challenge:
PMA strive to provide top notch service in all aspects of property management. In recent years PMA has grown to be one the largest and most respected property management firms in Los Angeles. With its increased size, PMA was in search for a solution to the large amounts of paper build-up when forwarding accounts.

The solution:
With the recovery already above industry average, PMA was looking to decrease costs with the help of technology. PMA’s management team and Landlordcollections.com operations managers collaborated on a system that would allow the transfer of files via electronic transmittal. PMA was given the option to forward accounts in batch processing or on a one-by-one basis. PMA employees are now able to forward crucial account information with the click of a button. Once accounts have been received a notification is automatically processed and sent to the client. Because of this time saving strategy, PMA personnel are better able to focus on providing the best care for their clients and taking the company to new heights.